What will happen if I consult the Ombuds Office?
The Ombudsperson will listen to you describe your concern or issue. You may be asked to clarify some points and identify the kind of outcome you seek. The Ombudsperson may then: Determine that the Ombuds Office is not the best place for your issue, and refer you to the appropriate department or process Identify relevant university […]
When should I go to the Ombuds Office?
If you are a student, you can contact the Office if you: Are not sure where to go or how to get your concern or problem addressed Believe that you have been treated unfairly Have a conflict or problem and need help in pursuing a resolution Are in an appeal proceeding and need help understanding […]
What does the Ombuds Office do?
The Ombuds Office is an impartial and confidential resource for students to obtain assistance when they feel they have been treated unfairly in the university setting. The Office can: Provide general resource information and make appropriate referrals Identify and explain relevant university processes and policies Work with students to plan strategies and explore options on how […]
Are there things the Ombuds Office cannot help me with?
The Ombuds Office cannot: Be anyone’s advocate; the Ombudsperson must remain impartial as an advocate for fairness. Act as a student’s agent or replace existing resources or channels for resolution. Intervene where a formal process (e.g. appeal, grievance, legal proceeding) has been commenced or overturn or influence decisions resulting from such processes. Provide counselling or […]
Where can I get help if I have a problem understanding how to proceed with my appeal to a Senate Committee?
The Ombuds Office can explain relevant procedures and rules relating to your appeal but it cannot help you construct your case. You should consult an advocate (e.g., AMS, GSS) who can give you advice on matters like what you should include in your case and whether someone can/should accompany you to the appeal. If you […]
Where can I get help if I have a problem with my AMS club?
Contact the AMS Ombuds Office, whose mandate specifically includes the provision of conflict management services to AMS clubs. They will be able to provide you with some advice and options on how to address the issue and if desired, can facilitate a meeting to achieve a resolution of the problem. You should also check out […]
Where can I get help if I’m experiencing a lot of stress in both my academic and personal life?
UBC has a great support network for students who find themselves in difficulty. You can go to Counselling Services to speak with a counsellor for help with dealing with concerns like anxiety and stress; AMS Speakeasy provides peer counselling and a friendly ear. Student Health Service provides full primary health care out of a clinic […]
Where can I get help if I have a problem arranging accommodation for a recently diagnosed medical condition?
The Access & Diversity Office works to determine and facilitate disability-related accommodations for students, faculty and staff with disabilities and produces alternate format materials for people with print disabilities. Contact their office and ask to speak with one of their Access & Diversity Advisors.
Where can I get help if I’ve been accused of academic or non-academic misconduct?
You should first consult the UBC Calendar (Policies and Regulations) and familiarize yourself with the procedures and rules that may apply to your situation. In particular, you will want to know about the President’s Advisory Committee on Student Discipline (PACSD). If you need help in understanding the process, please feel free to contact the Ombuds Office. […]
Where can I get help if I have been given an unfair grade?
Check out the UBC Calendar – Review of Assigned Standing for the procedures involved to appeal your grade. Be mindful of any timelines that apply and that you do not miss any deadlines to submit the necessary documentation to file an appeal. Your first step, as in any situation where you have a problem relating to […]
