The Ombuds Office cannot:
- Be anyone’s advocate; the Ombudsperson must remain impartial as an advocate for fairness.
- Act as a student’s agent or replace existing resources or channels for resolution.
- Intervene where a formal process (e.g. appeal, grievance, legal proceeding) has been commenced or overturn or influence decisions resulting from such processes.
- Provide counselling or legal advice.
- Decide who is right or wrong
- Take sides
- Make any orders or direct anyone to do or refrain from doing anything
- Change policies or regulations
- Overturn decisions
- Receive complaints, intervene, or assist in matters unrelated to the University.
