The Ombudsperson will listen to you describe your concern or issue. You may be asked to clarify some points and identify the kind of outcome you seek. The Ombudsperson may then:
- Determine that the Ombuds Office is not the best place for your issue, and refer you to the appropriate department or process
- Identify relevant university policies and/or processes that apply to your situation
- Give you advice and help you plan a strategy by identifying different options
- Empower you to approach the individual or office where the conflict arose to achieve a resolution
With your express consent, the Ombudsperson may, where appropriate:
- Contact individuals involved in your matter and discuss your concerns
- Take steps to facilitate a resolution
- Investigate your complaint, where all other avenues have been exhausted
The Ombudsperson has the discretion not to investigate a complaint or to withdraw from a case where she or he believes that the issue is not within the jurisdiction of the Office, is out of time, is frivolous and/or vexatious or is made in bad faith.
