The Ombuds Office is an impartial and confidential resource for students to obtain assistance when they feel they have been treated unfairly in the university setting. The Office can:
- Provide general resource information and make appropriate referrals
- Identify and explain relevant university processes and policies
- Work with students to plan strategies and explore options on how best to proceed
- Clarify goals and promote problem-solving
- Empower students to deal directly and effectively with their concerns
- Facilitate discussions and use informal channels to seek resolution
- Investigate student complaints of unfairness where all other avenues have been exhausted
- Give sound, practical advice
- Listen and provide an objective perspective
